Maintenance service
1. In order to better serve customers, the company promises that the warranty period of all main parts of the product is one year (excluding consumables); All products are subject to lifelong maintenance and repair.
2. After the warranty period, paid services will be provided, and the service charges and spare parts charges will be implemented in accordance with the company's minimum after-sales service charges.
3. The customer service phone is online 24 hours a day, and we will respond within 1 hour after receiving the customer complaint. For on-site maintenance, we promise to arrive at the service point within 48 hours in Jiangsu, Zhejiang and Shanghai, and 72 hours outside Jiangsu, Zhejiang and Shanghai.
4. You can call our unified after-sales service hotline for technical consultation or repair; For small problems or urgent problems that the user thinks can be solved by phone, we will do everything possible to eliminate them by phone in order to improve the maintenance efficiency.
Restore valuable uptime
The uptime of your device is critical to your productivity. When the equipment fails or does not operate according to your requirements, you need the process to quickly return to the normal operation state.
Rapid intervention and cost recovery are key to minimizing equipment downtime. Shanghai TILE will repair your equipment on site or in the maintenance center in a way that is convenient for you.
Depend on the ability of the manufacturer
Shanghai Yuyi will send certified service technicians to provide fast and reliable maintenance services with proper skills and tools and original spare parts.
Ensure that:
1. Let you understand the problem
2. Find the root cause of the problem through error diagnosis
3. Correct problem solving at one time
4. Restore your production efficiency
5. More problems can be avoided
Telephone/video communication
Our professional after-sales manager will provide:
1. Quickly understand equipment problems through video and telephone
2. Let you understand the problem
3. Quick response and problem solving
4. Provide relevant maintenance guidelines and skills
5. Reduce your maintenance costs
Field maintenance
Our after-sales service technicians facilitate you to obtain maintenance solutions at the factory site, providing:
1. Fast response time
2. In plant training and experience
3. Proprietary tools and original spare parts
4. Local and global support expertise
5. Conform to factory specifications through testing
Service center maintenance
Our service center provides:
1. Rapid cost recovery
2. Cost effective diagnosis and maintenance
3. Modify and upgrade your equipment
4. Equipment return to factory specification
5. Complete the operation in a clean and controlled environment
