SCOPE OFSERVICE
1、 Pre sale
1. Preliminary communication
Carefully listen to and record the actual use needs and conditions of customers. According to the customer's description, give the customer preliminary equipment recommendation and scheme2. Incoming sample test
Customers can send samples to our company for actual test results of proofing test equipment, and the proofing will take videos and photos3. Customers visit the production and R&D base (process case)
We will invite customers to visit our production, processing, research and development workshop and cooperative curtain processing workshopLet customers experience the professionalism and efficiency of modern workshops on the spot4. Determine the scheme (determine the selected model and process)
Communicate with customers for the second time, and propose realizable solutions {including specific models, function realization, cost, production cycle, use efficiency, etc.}, so that customers can fully understand the equipment and service process5. Special process customization
According to the special needs of customers, provide special process and equipment services, and provide one-stop services from scheme, drawing, testing to production6. Purchase and sales agreement reached
Make a detailed and customer satisfied quotation list according to the clear technical proposalThe purchase and sale agreement shall be signed in order to meet the actual use needs of customers, and under the guidance of scientific principles, to reflect the value of the company as much as possible7. Field survey drawing and providing corresponding technical parameters
We will investigate the factory on the spot, and assist customers in planning and layout drawing of equipment, gas, electricity, bridge, etc. according to the actual situation of customers and in combination with our machine scheme2、 After sales
1. Installation and commissioning
According to the drawings designed by the customer's requirements, go to the customer's site for installation, prepare the schedule of on-site installation and commissioning, specify the person in charge of on-site installation, and inform the customer of the time, steps, contact number, etcOn site installation, commissioning, function and performance testing, and commissioning of key components to confirm that they meet the factory standards and are delivered to customers for use2. Field operation teaching and maintenance teaching
Provide technical training on field operation, maintenance and other aspects for the equipment users of the customer unit to ensure that they fully master the use skillsProvide equipment maintenance periodic table, provide vulnerable parts and accessories (and provide data related to purchase of vulnerable parts.According to the equipment maintenance periodic table, regularly remind or directly participate in equipment maintenanceproduct tracking services, assist in solving technical support such as equipment modification and transformation, and ensure long-term stability and normal production of the customer unitAfter sales maintenance service:
In order to solve customer problems more quickly, our company arranges three after-sales methodsTelephone service: it can help you quickly troubleshoot and repair the equipment by means of telephone assisted maintenanceVideo service: Our engineers provide direct video docking service to help you solve equipment failures as quickly as possible through remote tutoringOn site service: Our engineers come to your site to help you troubleshoot equipment failures and make regular return visits to protect your equipmentMoving service
For subsequent customers, if the factory is changed or the workshop is replaced, we will provide maintenance such as machine moving and subsequent installation
